Our service really is about personalisation and flexibility rather than tying customers into contracts. We offer bespoke packages to schools by way of our support hours banking system, which gives schools the ability to buy as much or as little support hours as they need. Schools are able to be flexible with their hours using them for technical support or for purchasing ICT products. Also if a school no longer requires a support visit they can store these unused hours in their bank until they are needed. 

What is Banked Hours?

Agile ICT provides a unique banking system, called ‘banked hours’. A school can buy a bank of hours to use for extra technical time, telephone advice, remote support or emergency call outs. Schools can use their banked hours as and when they need them, so if a problem arises then you can use your banked hours for a technician to work onsite or to fix the problem remotely. Banked hours provides schools with the flexibility and adaptability to suit their ICT support needs without the worry of hidden call out charges and extra costs. Banked hours can also be used to purchase products, such as netbooks or projectors – so be it a ‘geek’ or ‘gadget’ your banked hours will cover it.

This service allows schools to ‘bank’ any hours they do not use, which means you will never lose unused support time. For example, if your school no longer needs one of your scheduled visits, you can simply allocate this time into your bank of hours and then use them as required, and remember they last forever!

The banked hours system really gives your school the added flexibility needed for you to effortlessly manage your ICT support.