Support

Our service really is about personalisation rather than tying customers into contracts. We offer bespoke packages to schools by way of our support hours banking system, which gives schools the ability to buy as much or as little support hours as they need.

Schools are able to be flexible with their hours using them for technical support or for purchasing ICT products. Also if a school no longer requires a support visit they can store these unused hours in their bank until they are needed.

Above and beyond

A personal service to “delight the customer” and go above and beyond to fix any issue.

Expert service

Our staff are trained to the highest level to offer quick and efficient support (so can achieve more in less time = less cost).

Flexibility

Our banked hours system allows you to use as much or as little support as you require for remote or onsite support.

Transparency

We send you a report after every visit, detailing what your technician has completed.

Require less support

Agile engineered networks require less support. You benefit from a far more performant and stable network and lower support costs. We tailor our packages to suit the individual needs and preferences of each school. You can choose to take as much or as little as you wish – we don’t dictate to you.

For most schools, we recommend regular onsite visits, together with a bank of hours to cover emergencies, telephone or remote support.

f

Support Options

Scheduled ICT Visits

Your assigned technician will visit your school to complete all the onsite jobs required and ensure your network is running smoothly. Any time not used on a visit is credited to your bank of hours.

Banked Hours

Use banked hours for technical time, telephone advice, remote support or emergency call outs. This system gives your school the added flexibility needed for you to effortlessly manage your ICT support.